What personal information do we collect and how do we use it?
The Data Protection Act 1998 (‘the 1998 Act’) places restrictions on the processing of personal data by a data controller. The terms processing, personal data, sensitive personal data and data controller are defined in the 1998 Act.
We collect personal information from you when you communicate with us by any media. We may also collect personal data which relates to you from third parties.
Depending on your relationship with Loose Knickers and The Romance Club, we shall process your personal data for the following purposes:
1 to administer a membership
2 to administer your enquiries about Loose Knickers and The Romance Club and purchases of (and third party) products and services
3 to transfer to third parties who provide services to The Romance Club and Loose Knickers and/or members
4 to provide information to you about The Romance Club and Loose Knickers and membership benefits provided by The Romance Club and Loose Knickers and third parties
5 to enable you to log in to member only areas of the websites,
6 to enable you to transact within member only areas of the website, such as make bookings or complete enquiry forms.
7 to enable you as a member to use the The Romance Club and Loose Knickers’s social networking programmes
8 to carry out research
9 to guide and support the general objectives of The Romance Club and Loose Knickers
10 statutory and regulatory compliance
The Romance Club and Loose Knickers is only permitted to process your personal data if a condition set out in the 1998 Act applies allowing such processing. If no condition applies, we can only undertake processing with your consent. In many cases we are obliged by law to process your personal data for a specified number of years (e.g. if you purchase goods and/or services from us); therefore, if you withdraw any consent from us to process your personal data, it will only apply to processing we undertake for direct marketing purposes. You can withdraw your consent to receiving direct marketing communication by contacting The Romance Club and Loose Knickers at any time – please see Contact Me.
Any personal information you give to us will be treated in the strictest confidence, and we will not pass on any personal information to third parties without your consent.
The Romance Club and Loose Knickers may continue to process your personal data after you have ceased to be a member, or after we have sent any information requested by you.
Sensitive personal information
Certain personal information is categorised by the 1998 Act as ‘sensitive personal data’. In some circumstances, we provide you with the opportunity to inform us of your sensitive personal data e.g. whether or not you are registered as disabled. You may also wish to inform us about your sensitive personal data to ensure that we can provide you with the most appropriate service. By providing us with this data you are consenting to our processing it for the purposes for which it was given e.g. to provide information that will affect you attendance at a The Romance Club and Loose Knickers event. Please note that if you fail to inform us of any sensitive personal data which may be relevant to your circumstances, this may mean that we cannot provide you with the most appropriate service.
From time to time we ask our members to complete research surveys so we can improve the service given to them. Your response to such surveys is voluntary and confidential and will be used only for internal planning and development purposes.
Access to your personal information
You can find out what personal information we hold on you by emailing a reqest to:
You will receive a reply as soon as practicable provided that we do not require proof of your identity. In accordance with the Data Protection Act, we reserve the right to charge you an administration fee of £10, payable by a postal order or a personal cheque made payable to The Romance Club.
If we request payment of the administration fee then we will not reply until after we have received your postal order or your cheque has cleared. If any personal information held by The Romance Club or Loose Knickers is inaccurate or you wish to make any changes to personal information previously submitted to us, please write to the above address clearly explaining what amendments you wish to be made.
Security and confidentiality
Any personal information you send to us will be treated in the strictest confidence.
Payments to and through the site will be via Paypal to minimize the risk of sensitive financial information being held by The Club. However, please be aware that despite the security measures we have in place no computer system is completely secure and there is always some degree of risk whenever personal information is transferred.
We will not disclose your personal information to any Government agencies or authorities except if required to do so by law.
Links to other websites
The content our members contribute, in discussion forums, social media comments or reviews for example, is moderated during business hours. When users post links that are considered ‘spam’ we will remove these links as quickly as we can.
The Romance Club and Loose Knickers will not use your information for direct marketing purposes, only to advise you of forthcoming events and products or services which may be of interest to its subscribers.
Please note that if you make such a request, you will continue to receive communications relating to the administration of your membership and any services purchased.
Monitoring of emails
Your emails to us may be monitored for quality control purposes.
Last updated 9 September 2016